Cross‑functional UX, product, and operations leader

Over a decade managing products and project teams. Master's degree in UX Design. I work at the intersection of research, strategy, and execution to solve real problems.

About Me

The path from operations to design

My Story

I started in operations and project management, learning how organizations really work. Over time that work pulled me into product, and then into UX research and design, first informally and later through a master’s degree at the Maryland Institute College of Arts.

That mix matters because I understand constraints, know how to ship, and how to keep the work anchored in human‑centered thinking.

What I Do Well

My Skills

I've spent a decade learning how teams ship products and how people actually use them. That experience shapes everything I do now.

  • Operations and project management leader with 10+ years directing 50+ creative projects ($50K–$2M budgets), achieving 95% on-time delivery through end-to-end execution, Agile/Waterfall methodologies, timeline/budget management, risk mitigation, using enterprise PM platform like Asana, Jira, ClickUp, and Monday.com).

  • UX Design MPS graduate with hands-on expertise in user research methodologies (interviews, quantitative analysis), usability testing, journey mapping, competitive analysis, wire-framing, high-fidelity prototyping, design thinking processes, and iterative design refinement.

  • Expertise in workflow optimization, process mapping, change management, data-driven operations, and systems implementation, including resource forecasting/staffing models and operational best practices that enhance team efficiency across creative studios and marketing teams.

  • Proven cross-functional team leadership (creative studios, UX teams, marketing), mentoring producers, executive communication, and stakeholder coordination across seniority levels for clients like Apple, MasterClass, and Sephora, with project discovery workshops and strategic alignment.

My Tools

Just a few that are at the top of my toolbox.

Figma logo with colorful overlapping circles and text 'Figma' next to it.
Miro logo with a yellow square background and three black arrows pointing to the right, next to the word 'miro' in black lowercase letters.
The company logo features a pink and orange abstract shape next to the word "OSAO" in blue and green text.
Blue square with rounded corners and a speech bubble tail, containing the words "User Testing" in black and blue text.
The logo of iHeartRadio with the words "iHeartRadio" and the XHM logo on the right

My Tools

Just a few that are at the top of my toolbox.

A colorful logo featuring five overlapping teardrop shapes in red, orange, purple, blue, and green, with the word 'Figma' next to it.
Miro logo with yellow square background and black arrow-like symbols, followed by the word 'miro' in black text
Asana logo with three pink and orange dots and the word 'asana' in lowercase navy blue letters.
Blue and black logo with the words 'User Testing' inside a speech bubble.
Logo of a radio station with the text '94.7 FM' and the station's call sign 'KXXV' in blue and green gradient colors. 

Projects

Case Studies

BOoK-ish

This MICA capstone presents book-ish, a mobile app concept designed to help both experienced and novice readers discover books they love, track goals, and build sustainable reading habits through personalized recommendations and modern, engaging UX.

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Trekmate

Trekmate is a mobile app concept that uses AI to help travelers discover, plan, and document unique trips in a single, streamlined experience. The case study centers on simplifying fragmented trip planning while keeping travelers actively engaged in the process.

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This MICA capstone presents book-ish, a mobile app concept designed to help both experienced and novice readers discover books they love, track goals, and build sustainable reading habits through personalized recommendations and modern, engaging UX.

BOoK-ish

View

Trekmate is a mobile app concept that uses AI to help travelers discover, plan, and document unique trips in a single, streamlined experience. The case study centers on simplifying fragmented trip planning while keeping travelers actively engaged in the process.

Trekmate

View

Get In Touch

Let’s work together. I’m open to UX research, lead PM, and operations conversations.

Book now