Korry D. Scott · Freelance PM, Ops & Program Manager
I ship things.
Then I make them better.
A decade of getting complex projects across the line, on time, on budget, and built to last. I work across project management, product, operations, and program leadership, wherever the work needs someone who can hold all of it at once.
Credentials
10+
years delivering
50+
projects shipped
95%
on-time delivery
Clients & collaborators
Organizations I’ve worked with as a freelancer, embedded operator, or agency-side lead.
Tier 1 · Household names
Tier 2 · Agency partners
Tier 3 · Boutique studios
What I do
I don’t fit in one box, and that’s usually why people hire me. Here’s where I spend most of my time.
Project & program management
End-to-end delivery for complex, multi-stakeholder initiatives. Agile, waterfall, or whatever actually fits. I’ve run $50K–$2M projects with a 95% on-time record.
Product management
Roadmaps, prioritization, and cross-functional coordination from discovery through launch. I keep engineering, design, and business teams aligned without slowing anyone down.
Operations & workflow
Process mapping, tooling implementation, and systems that actually get adopted. I’ve built and optimized ops for creative studios, marketing orgs, and product teams.
AI integration & tooling
Fluent in how AI fits into real workflows. I help teams figure out where it adds value and how to implement it without the hype.
Featured case study
The deepest dive: what happens when AI prototyping, prompt engineering, and UX design work together on one problem.
AI prototyping · PayPal Experience Design
Dex, an AI-powered onboarding assistant
Proof of conceptA new hire’s always-available guide to a 90-slide deck, a dozen unfamiliar systems, and a first week that used to run on guesswork.
The problem
New hires on PayPal’s Experience Design team arrive to a flood of Slack invites, a 90-slide deck, compliance deadlines, and a dozen systems they’ve never seen before, all in the first week. The information exists. It’s just scattered, static, and impossible to navigate without already knowing where to look. Most new hires end up over-relying on a manager and buddy, or staying lost longer than they should.
The solution
Dex is an AI-powered onboarding assistant built as a proof of concept for the XD team. It lives in Claude’s enterprise environment, needs no install, and is available from day one. New hires ask Dex anything, tool access, org structure, Slack channels, the 30/60/90, and get a direct answer in seconds. Beyond Q&A, Dex runs a five-question adaptive knowledge quiz and a ten-stop scavenger hunt that gets new hires into XD’s actual systems, not just reading about them.
The craft
The hard part wasn’t the interface. It was getting a conversational AI to behave: holding persona, sequencing quiz questions, tracking scavenger hunt progress across ten stops, and surfacing resource cards reliably. The card system alone went through four trigger mechanisms before landing on a client-side approach that removed AI variability from the equation entirely.
By the numbers
10 stops
scavenger hunt, 3 rounds
5 questions
adaptive knowledge quiz
4 mechanisms
tested for resource cards
My role
Before
Scattered Slack threads and a 90-slide deck
New hires lost or over-reliant on a manager
No structured, self-serve onboarding path
After
One AI assistant, live from day one
Adaptive quiz plus guided scavenger hunt
Resource cards surfacing tools instantly
Selected work
A sample of recent projects. The work ranges, and that’s intentional.
Operations & tooling · Asana implementation
Enova International · PM operations overhaul
Enova’s creative studio was running 15 people across spreadsheets, Google Forms, and a legacy tool with no collaboration, no prioritization, and no visibility. I researched, recommended, and implemented Asana end-to-end, building a full operating system that reclaimed 22 hours per employee per week and brought 50+ projects into a single, manageable system.
Before
Legacy tool, no collaboration
Requests via Google Forms
No prioritization framework
No capacity or metric tracking
After
Unified Asana workspace
Structured intake and scoring
AI-automated prioritization
Full portfolio visibility
Where the 22 hours came from
289 hrs average annual time saved per employee · per Asana benchmark research
22 hrs
saved per week
50+
projects tracked
289 hrs
annual per employee
UX design · Mobile app
book-ish
A mobile app concept helping readers discover books, track goals, and build sustainable reading habits through personalized recommendations. MICA MPS capstone project.
View full case study ↗UX design · AI-powered travel
Trekmate
An AI-powered travel planning app that helps users discover, plan, and document trips in one streamlined experience, eliminating the fragmented tools most travelers juggle today.
View full case study ↗About
Istarted in operations, learning how organizations actually function under pressure, where plans meet reality, and why the handoff between teams is where most things break. That work pulled me into product, and eventually into a master’s program in UX at the Maryland Institute College of Art.
A graduate degree in design didn’t make me a designer. It made me a better operator, one who asks why before how, and who knows how to work alongside creative and product teams without getting in their way.
Today I work independently across project management, product, operations, and program leadership. I’m certified in Asana and Claude, fluent in AI workflows, and comfortable in rooms where the strategy, the tools, and the execution all need to happen at once.
If you need someone who can hold the whole picture, not just one piece of it, let’s talk.